歧视咨询/投诉

学生 who have questions about the procedures for filing an unlawful discrimination or unlawful harassment complaint should contact the college 第九条 coordinator/Section 504 Coordinator, the Vice President of Student Services, Tanisha Maxwell. The Vice President of Student Services will provide information about Board Policy 2001 and Human Resource Procedure 1040.07 and the student’s right to file a discrimination complaint. 学生可以遵循非正式或正式的投诉程序。

The policy and procedure incorporates the legal principles contained in provisions of the California Code of Regulations, Title 5, sections 59300 et seq. as well as other state and federal substantive and procedural requirements.

非正式的过程: Student-complainants have the option of following the informal procedure, working with the Vice President of Student Services. The Vice President of Student Services will meet with the student-complainant, the respondent and other appropriate college personnel to attempt an informal resolution within 30 calendar days of receiving the complaint. 将保留投诉和解决办法的记录。

正式的过程: 学生也有权提出正式的非法歧视投诉。 The Vice President of Student Services will provide students with the District complaint form and forward the completed form to the District Vice Chancellor of Human 资源. Upon receipt of a formal complaint, the District will immediately notify the State Chancellor’s Office. Within 10 calendar days of receipt, the District will commence an investigation of the complaint and notify the complainant. The District has 90 calendar days in 澳门威尼斯人网上赌场 to investigate the complaint and report the administrative findings to the complainant and the State Chancellor’s Office. The complainant may appeal the administrative determination to the District Governing Board within 15 calendar days of notice of such determination. The District Governing Board has 45 calendar days in 澳门威尼斯人网上赌场 to act on the appeal.

有关残疾的查询/投诉： Inquiries regarding access, treatment, or employment on the basis of disability, should be directed to the Section 504 Coordinator, the Vice President of Student Services. The Vice President of Student Services can be reached by calling (925) 473-7421 or by email: [email protected].

二世。 一般学生投诉

A.对办公室或服务的投诉
If the problem in an office or service cannot be solved by the person providing assistance, students should ask to speak with a supervisor. If the matter is still not resolved after speaking with the supervisor, students should contact the manager or dean with responsibility for the program.

B.对教师/辅导员的投诉
非正式的水平: 学生将与教师/辅导员交谈以寻求解决方案。 If the student and instructor/counselor are unable to resolve the complaint, the student will speak to the department chair. If the department chair is the instructor or counselor in question, the chair will designate another faculty member/counselor to fill
this role.

正式的水平: If no mutually agreeable solution is reached, the department chair will direct the student to the Office of Student Life, the Welcome Center or the 澳门威尼斯人网上赌场 Center to complete a “Student Complaint Form”. The form will be sent to the appropriate Dean who will meet with the student, faculty member and department chair to attempt to reach a solution.

C.对保密人员的投诉
非正式的水平: The first step is to speak to the classified staff member to attempt to resolve the issue. If a resolution cannot be reached, the student is to speak to the classified staff member’s immediate supervisor/manager. The supervisor/manager will then meet with the classified staff member to resolve the complaint.

正式的水平: The student will be referred to one of the following locations to request a “Student Complaint Form”: Office of Student Life, the Welcome Center, or the 澳门威尼斯人网上赌场 Center. The form may be submitted in any of these locations and will be forwarded to the Vice President of Student Services who will meet with the student. The Vice President of Student Services may call a meeting of those involved and will determine a final solution.

D.对经理的抱怨
非正式的水平: The student should first acknowledge the complaint with the manager to attempt to resolve the issue. If the student and manager are unable to resolve the issue, the student should speak with the manager’s immediate supervisor. The immediate supervisor will then meet with the manager to attempt to reach a solution 澳门威尼斯人网上赌场 is mutually agreeable to the student. If no agreement is reached the student is advised by the supervising manager to file a formal complaint through the Office of Student Life, the Welcome Center or the 澳门威尼斯人网上赌场 Center. The form may be submitted in any of these locations and will be forwarded to the next level of supervising manager.

正式的水平: A meeting of all involved may be called by the next level supervising manager who will determine a final solution.

三世。 职系上诉程序

答:目的
Los Medanos College is committed to ensuring that students have a fair opportunity to request changes to course grades. No grade may be challenged or changed more than one year after the end of the session in 澳门威尼斯人网上赌场 the grade was assigned. A change of grade is any change involving the letters A, B, C, D or F and P/NP or CR/NC. The steps that are included are in accordance with Board Policy and Education Code. The grade given each student shall be the grade determined by the Instructor. Under state law, the instructor's determination is final unless the grade given was the result of (1) mistake, (2) fraud, (3) bad faith, or (4) incompetence. Except as set forth herein, no non-faculty member, including managers, may change a student's grade without the instructor's consent. This document establishes the procedures for a student who believes that he/she is entitled to a change of grade for one of the above four reasons.

B.第一步（非正式级别）
The first step in seeking a change of grade is for the student to speak to the instructor who gave the grade and to request an explanation. If the Instructor agrees that the grade should be changed, then appropriate steps will be taken to expunge the grade from the Student’s records, and to replace it with the new grade agreed to by the Instructor.

C.第二步（非正式级别）
The second step for the student who is unable to resolve with the Instructor his or her concerns regarding a given grade is to speak with the Department Chair. The College has Department Chairs who will assist students in resolving problems or complaints against Instructors. If the Department Chair is the Instructor in question, the Office of Instruction will designate another faculty member to fill this role. The Department Chair or the designee will listen to the student's concerns and will meet with the Instructor to attempt to reach a mutually agreeable solution to the student's request. If no mutually agreeable solution is reached, the student is to be advised by the Department Chair or the designee of their rights to file a formal appeal, and the student is to be directed to the Office of Student Life, Office of Instruction or Welcome Center for a copy of the Student Grade Appeal Procedure and the Student Grade Appeal Form.

In the rare case where the instructor of record is not available (i.e. deceased, no longer a District employee and/or attempts to contact the Instructor are unsuccessful), the Department Chair will fulfill the role of the Instructor, obtaining any possible grade records of the Instructor.

D.第三步（正式级别）
After completing the informal process and still unable to resolve the dispute regarding a given grade, a student may initiate the formal level by filing a Student Grade Appeal Form with the Office of Instruction within one year immediately following the term in 澳门威尼斯人网上赌场 the grade was given.

The appeal should state the ground(s) upon 澳门威尼斯人网上赌场 the Student contests the grade (i.e. mistake, fraud, bad faith or incompetence), and the specific facts relevant to each allegation, a statement of the results of each step at the Informal level, and the Student's perception of a fair resolution.

E.步骤4
The fourth step in the process is that within thirty (30) instructional days of receipt of the appeal, the Student Grade Appeal Committee shall meet with the Student and the Instructor who recorded the grade, in a closed session meeting. If the appeal is filed in summer the 30 days will apply subject to the availability of the parties involved.

The Student Grade Appeal Committee shall be composed of five (5) members: Two (2) Faculty, appointed by the LMC Academic Senate; Two (2) 学生, appointed by the Student Senate; 1名教育管理员，由教务处指派。

If a Student or Faculty member on the Student Grade Appeal Committee is part of the appeal under review, a substitute will be appointed by the Student Senate (for the student members) or the LMC Academic Senate (for the faculty members) for this particular case.

At this closed session meeting, the student and the instructor may present any oral testimony, documentary evidence, written statements or witnesses to support their respective positions. This meeting shall be informal and the technical rules of evidence shall not apply. No legal representation will be allowed to be present, but the student may be accompanied by a person of their choice for support and assistance.

A record of the meeting will be maintained by electronic recording or other means, so long as a reasonably complete and accurate transcript of the meeting can be recorded.

F.第五步
The fifth step in the process is that within ten (10) instructional days (instructional days are days classes are in session excluding summers and weekends) after the closed session meeting, the Student Grade Appeal Committee shall submit a written recommendation to the college president (a consensus is preferable, but a 3-2 vote is sufficient for a recommendation).

If the committee does find that a mistake, fraud, bad faith or incompetence led to a grading error, the rationale for the decision must be stated in the recommendations to the president and the committee must recommend a replacement grade.

第六步——总裁级别
总统将审查委员会的建议； make a decision, then notify the student, the faculty member and the members of the Grade Appeal Committee of the decision within ten (10) instructional days of its receipt.

If the Student's appeal is denied, the student will be notified of his/her right to appeal the decision to the Governing Board of the Contra Costa Community College District within thirty (30) instructional days of written notification of the president’s decision.

If the appeal is upheld, the faculty member will be notified of the right to appeal the president’s decision to the Contra Costa Community College District governing board within 30 instructional days of notification of the decision. If an instructor fails to appeal a decision within 30 instructional days, the president shall order the grade in question to be expunged from the student’s records and enter in its place the grade deemed appropriate by the Grade Appeal Committee.

H.步骤7 -地区层面的呼吁

1. Within thirty (30) instructional days of the receipt of such an appeal, the Governing Board shall conduct an informal appeal hearing in closed session with the student and instructor who recorded the contested grade. The student and instructor shall be notified in writing of the date and time of the hearing and shall be provided with a brief description of the scope of the hearing and how the hearing will be conducted.
2. 听证按照下列程序进行：
   1. 听证会应以电子方式记录。
   2. Before commencement of the hearing, the Governing Board shall review the decision, findings, transcripts of, and documentary evidence presented at the college-level proceeding(s).
   3. The student and the instructor shall be allowed to make brief statements on their own behalf.
   4. Upon completion of the student’s and the instructor’s presentations, the Governing Board will have an opportunity to ask questions of both the student and the instructor.
   5. The Governing Board will conclude the hearing, dismiss the parties, and deliberate as to a decision.
3. The Governing Board shall issue a statement of decision including findings of fact as to each ground upon 澳门威尼斯人网上赌场 the student or instructor based his or her appeal. If the Governing Board sustains the student’s allegations, it shall order the contested grade to be expunged from the student’s records. To determine the appropriate grade to be entered in its place, the Governing Board shall direct the Chancellor to form a five-member panel, composed of three faculty members including at least one faculty member from the discipline appointed by the FSCC; one academic manager at the dean level or higher appointed by the Chancellor, and one student appointed by the Student Trustee. The panel will determine the grade after a review of the student’s course work and the instructor’s grading procedures as stated in the course syllabus. The panel will recommend to the Governing Board the grade deemed appropriate.
4. The records of these proceedings shall be confidential and shall be destroyed one year after the decision of the Governing Board, unless legal proceedings relative to the contested grade are initiated.
5. If the Governing Board’s decision is unfavorable to the student, or if the student accepts the decision at the college level, the student shall have the right to submit a written statement of his/her objections to the grade in question. This statement shall become a part of the student’s records.
6. 理事会的决定是最终决定。

Legal Authority:
Education Code Sections 76224, 76232;
Eureka Teachers Association v. Board of Education of
Eureka City Schools (1988) 199 Ca. App. 3d 353, 244; Cal. Rptr. 240；
加州法规，第5卷，第59300条及以下；

Related Board Policies:
Board Policy 2001

Related Procedures:
Human Resource Procedure 1040.07
Curriculum and Instruction Procedure 4005